KADYROVA, R. . Indicators and criteria for assessing the quality of public service delivery. ECONOMIC Series of the Bulletin of the L N Gumilyov ENU, [S. l.], n. 2, p. 101–111, 2023. DOI: 10.32523/2079-620X-2021-2-101-111. Disponível em: https://bulecon.enu.kz/index.php/main/article/view/355. Acesso em: 2 may. 2024.