Development of digitalization in the banking activity of Kazakhstan

Abstract

The purpose of the work is a theoretical consideration of the development of the banking industry in the digital economy through increasing the share of online services and a comparative analysis of changes in the field of digitalization. The banking sector is one of the most relevant sectors of the economy for the introduction of innovative technologies. The development of digital technologies in the banking sector will expand and simplify the range of use of banking services.

         Research methods are the calculation of the relationship between the number of non-cash transactions and the average ROA indicators of the three largest banks in Kazakhstan using the method of accumulation, analysis, correlation of statistical data on the impact of digital technologies on banking activities based on statistical information on the official website of the National Bank of the Republic of Kazakhstan.

         Results - the authors studied the level of non-cash and cash withdrawals on the dynamics of the use of payment cards for the period from 2019 to 2025, payments made via POS-terminal, internet and mobile phone and made using a QR-indicator, as well as the dynamics of indicators by the number of users of online services of banks.

         The scientific novelty of the study consists in the development of research work on the situation in Kazakhstan's banking activities through digitalization trends.

The practical significance of the work is the implementation and justification of the development of innovations in the banking sector of the Republic of Kazakhstan, Increasing the competitiveness of the banking industry during the development of the digital economy.

         Conclusions - the banking system is considered an industry that quickly implements the latest information technologies. The growth in the number of users of the bank's online services leads to the need to provide online services in the bank's activities. Therefore, in order to increase the level of provision of online services, trends in the digitalization of banks have been proposed.