Optimization of public services in the field of obtaining permits for construction in Kazakhstan

Abstract

Modernization of public administration is currently underway in Kazakhstan. One of
its directions is to improve the quality of public services. In this article, we conducted a study on
the optimization of services of local executive bodies in the field of obtaining permits, on which
favorable conditions for business development in construction largely depend.
The analysis of normative legal acts on the provision of services “Provision of raw materials for
the development of construction and reconstruction projects (redevelopment and re-equipment)”
and “Approval of the sketch and (sketch project)” showed that there are several problems. In
particular, this applies to the duration of the approval stage (27 working days) and the bureaucracy
in obtaining permits for construction (duplication of functions, repeated application, requesting
additional documents).
To solve the mentioned problems, we propose to optimize these services, that is, to combine
them into one service. To implement this idea, we need to change the process in submitting an
architectural and planning task, it is necessary to include the design project in the list of documents
at the stage of consideration of the application. As a result, the applicant will receive both a
construction permit and an agreed design project at the exit. Also, it is recommended to exclude
the function of obtaining permission for technical conditions for connecting to the engineering
infrastructure from utilities when providing services for architectural and planning tasks and
technical conditions, since it is already provided when obtaining a land plot for construction.
Proposed optimization of public services will eliminate duplication of functions, reduce time for
reviewing documents from 27 working days to 10-15 working days, depending on the complexity
of the object, create a composite service and comply with the principle of “One window”.