Public services in different countries of the world: a comparative analysis

Abstract

The aim of this research is to study and compare public services in such countries of the world like England, USA, Singapore, South Korea, France, Germany, Canada, Finland, Russia. In this article, we have studied the state of public services in nine countries, which was made by the method of comparative analysis.  In our benchmarking study, we used the 2020 United Nations Biennial Reviews, reports, regulations, and statistics. To study the state of public services in the countries we have identified, we used the following criteria for analysis: historical aspect, electronic services, legal norms, services in systems. We have analyzed and interpreted the historical process of creating public services and e-governments for each country; the historical developments of e-government for each country were explained; legal mechanisms in the analyzed countries are defined. The final part of the article presents some suggestions and recommendations for improving public services in the countries studied.