Digitalization of public administration: the experience of South Korea and its applicability in Kazakhstan

Abstract

Today digitalization has become a worldwide trend not only in the public administration system,
but also in the development of the world community as a whole. Digitalization is perceived as a tool for
increasing the efficiency of activities in all sectors of the economy, as well as improving the quality of human
life. Digitalization has become the engine of social development, economic transformation, and its important
role is undeniable.
Digitalization has become an integral part of every modern economy. In order to ensure the effectiveness
of public administration, the countries of the world are striving to introduce information and communication
technologies in all sectors. Digitalization in Kazakhstan makes it possible to expand the possibilities of the
economy and increase the level of satisfaction of the population with the standard of living. Therefore, study of
foreign experience in the field of digitalization is an urgent issue.
This article examines the most advanced experience in implementing digitalization in public administration
using the example of South Korea. South Korea is the undisputed leader in Asia in the development of
e-government, and is also one of the three leaders in the world. International organizations rank South Korea as
one of the most rapidly developing countries in the field of information and communication technologies. This
is a state that provides population with high-speed internet, high quality, and fast public services. The article analyzes the main directions in the area of digitalization of public administration in terms of the
provision of public services. The study discusses policy documents in the field of digitalization. Based on the
experience learned during the study recommendation were developed on the possible application of the digital
experience of South Korea in Kazakhstan