Social audit in assessing society’s satisfaction with the quality of public services and welfare of the population

Abstract

This article presents data on the conduct of social audit among the population. The purpose of this study was to analyze the practice of assessing the quality of public services and develop proposals aimed at improving it based on the methodology of social audit. The study used the principles of activity approach in the system of social audit. In the course of processing primary data, methods of observation, description, synthesis and analysis were used. On the basis of the conducted three-stage experiment, a positive correlation was established between the growth in welfare of population and degree of satisfaction with the quality of public services. According to the social audit conducted, measures were formulated to improve the system for assessing accessibility and quality in the field of public services. It was determined that Kazakhstan has all the necessary resources aimed at improving the quality and evaluation system of public services