Transforming e-government adoption in a framework of innovative civil service of Kazakhstan

Abstract

The empirical research outlined in the article is aimed at identifying citizens’ views on
the factors of using e-government portals as part of Kazakhstan’s innovative public service. The
article has an exploratory nature. This means that the study takes a new approach to developing
an empirically proven, citizen-centered model for e-government implementation. Thus, the
article applies several research methods based on deductive approaches, such as content analysis,
interview, survey, and factor analysis. From the point of view of Kazakhstan citizens, such factors
as «Personal Attitude» and «Trust» to the e-government portal through their readiness have a
significant impact on the willingness to use the portal. In this regard, the author has concluded
that the client-orientation factors are more important than the technical factors of citizens’
motivation. Overall, the results of the study have focused the work of the government on the key
«growth points» of digitalization.