A vision of innovative civil service through the lenses of state and business

Abstract

The article considers the key aspects of innovative civil service for representatives of state
bodies and private companies on the example of a pilot project of a new remuneration system. Along with
the increase in wages depending on the performance of employees, this project launched transformational
processes in the pilot bodies.
However, there is a lack of common understanding of the measures that should be taken to improve
performance following OECD standards. The analysis showed that since independence, Kazakhstan’s
civil service has undergone significant positive changes, but most of them were carried out haphazardly,
implementing the best foreign practices without a comprehensive strategic vision.
For these purposes, interviews and surveys with project experts were conducted, which allowed
finalizing the conceptual model of the study, as well as to determine the main characteristics of innovative
civil service. Besides, based on the faced issues recommendations for further improvement of the sphere
have been developed, including the improvement of interdepartmental cooperation, the necessity to
overcome the apathy of individual employees, reducing bureaucracy and other aspect.