The mechanism of formation of the influence of digital technologies on the effectiveness of managerial decision-making in the system of public services

Abstract

In the context of active digital transformation, the public sector is increasingly using modern technologies for management decision-making. The objective of this article is to study the impact of digital technologies on the effectiveness of management decision-making in the public service delivery system. Research methods: a study of statistical methods based on the analysis of data from government agencies of the Republic of Kazakhstan, in particular, the use of statistics from the government portal eGov.kz, which allows us to assess the use of digital services by the administration and their effectiveness. Results: the article considers the features of modern digital technologies in the provision of public services, including the use of artificial intelligence, big data, cloud solutions, connections and the Internet. Their capabilities, impact on the quality, validity and efficiency of management decisions are analyzed. Key advantages of digitalization, such as increased transparency, reduced service delivery times, cost reduction, and improved interaction with citizens, are highlighted. Risks associated with data security, unequal access to digital solutions and the need for advanced training are outlined. The cited examples of international and domestic experience, as well as data from the user statistics portal provided by Kazakhstan, take into account digital technologies and their application in government public services. Conclusions: The introduction of digital technologies into decision-making processes in government agencies is associated with a number of problems and risks that require careful consideration and the development of strategies to minimize them.