Analysis of public services in the area of customs and tax administration

Abstract

This article presents the types of public services for tax and customs administration provided by the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan. An analysis of statistical data for the period 2017-2022 was carried out, including identifying the specific share of public services in the field of tax and customs administration provided by the state revenue bodies of the Republic of Kazakhstan in electronic format, as well as revenues to the state budget of Kazakhstan due to the digitalization of tax and customs administration. The features of digitalization of the tax and customs administration process are considered with indicating automated information systems within the framework of the implementation of the State Program “Digital Kazakhstan”. The results of the information and explanatory work of the Ministry of Finance of the Republic of Kazakhstan are disclosed. The scientific works of foreign experts on the issues of digitalization and automation of public services in tax and customs administration, including in the countries of the Eurasian Economic Union, were studied. The key factors contributing to improving the quality and accessibility of government services in tax and customs administration have been identified. Recommendations on the process of providing electronic government services are formulated